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RETURNS

RETURNS & EXCHANGE INSTRUCTIONS

We want your shopping experience at Brony.com to be top notch! We pride ourselves on customer service and satisfaction. We hope you love each item you receive; if not, we’re here to help.  If you have any questions, please email us at returns@brony.com
IF YOUR ORDER ARRIVES DAMAGED OR YOU BELIEVE IT TO BE DEFECTIVE
Please save the original packaging and damaged goods and email us at returns@brony.com
We accept returns* postmarked within 15 days from the date your package is delivered to you, from us.
• Returns must be received unworn, unwashed, not dried in the dryer and in new condition.
• Briefs and Underwear items may not be returned or exchanged.
• Items returned with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping costs.
• Items that smell strongly of smoke, are covered in pet/human hair or have the size/tag cut or torn out are not return    able under any circumstance.
Refunds are issued to the original form of payment within 7 to 14 business days of receiving your return.  The buyer is responsible for ALL shipping & handling fees for items returned to us. We do not refund shipping fees.
To return an item(s) follow these steps:
1. Print and fill out the return portion of the sheet. Your order ID number is required for processing your exchange/refund.
2. Items should be folded and packaged in a manner that protects them. We reserve the right to assess any damage incurred during return shipment and to refuse such items if necessary. Please do not use staples to close the return package.
3. Mail the merchandise back to us using the shipping method of your choice. If you are requesting an exchange, Brony.com will ship the exchanged item(s) free of charge to the original shipping address using our standard method of shipping. Fill out the exchange portion for an exchange, as well.
Our return address is:
Brony.com
ATTN: RETURNS
3160 Ridgeway Ct.
Commerce Twp, MI 48390
*If an item is returned for a refund, only the cost of the merchandise will be refunded.
NOTE: Orders that are refused will be charged the original shipping
  • Nicholas Rinker

    I ordered a shirt for the free glasses for an event next saturday and they were not with the shipment, is there anyway i can contact someone for help?

  • cindy aparicio

    I’m not sure how to contact someone. I am waiting on order #3823. Order was placed on Dec. 4. I have’t’ gotten any updates however I noticed i typed my email wrong. I did ail.com instead of aol.com. My full email should be cindyloohoo531@aol.com. How can I fix this and how can i find out when to expect my order? Thank

  • Bennett Bianca

    if a parcel takes LONger than the 15 days to get to me, and it needs tobe returned and or exchanged, would i still qualify for an exchange?

  • Jessica

    I did not receive my items in which I ordered them 1 month ago (October 4) and its November 9th. I sent 3 different emails and I called the number provided on pay-pal receipt. I also sent in a request under contact us… no communication from anyone. These items were for my daughters birthday and her birthday is in 10 days. I never received no shipping information regards to my items. If I do not hear a response within 24 hours I will have to file a dispute on paypal, express my concern on social media. I hope that you resolve this issue in a timely manner.

    Who else has had trouble with getting items you paid for?

  • NSH

    I have no response from Brony.com or anyone who are in charge of the order & transaction for my order.I need the stuffs for my girl’s birthday too! Emails were sent to sale@tvstoreonline.com and Justin@brony.com, so was Contact us in Brony.com, but to no avail. Anyone can help, furnishing useful info to track our order? Your response is greatly appreciated!

  • HD

    i placed an order on October 13th. it’s now December 5th and there’s no sign of it. I tried emailing to find out about it, and got an automated response saying someone would contact me. No one has. Please can you tell me where my order is, or refund me?

  • HD

    where is my order?! it’s been TWO MONTHS!